Refund & Exchange Policy

We offer a 30-day return policy, which means you have 30 days from the day you receive your item to return it.

To be eligible for a return, your item must be in the same condition you received it, unworn or used, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To request a return, you can contact us at Support@SkylarMorgan.shop.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

For any return questions, you can always contact us at Support@SkylarMorgan.shop.

Please inspect the item upon receipt, and if the item is defective, damaged, or you received the wrong item, please contact us immediately so we can assess the issue and address it.

Some types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom items (e.g. special orders or personalised items), and personal care items (e.g. beauty products). We also do not accept returns on hazardous goods, flammable liquids or gases. If you have any questions or concerns about your specific item, please contact us.

Unfortunately, we do not accept returns on sale items or gift cards.

The quickest way to ensure you receive the item you want is to return your existing item and purchase the new item separately once your return has been accepted.

Notwithstanding the above, if the item is being shipped to the EU, you have the right to cancel or return your order for any reason within 14 days without giving any reason. As stated above, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

Once we have received and reviewed your return, we will notify you whether your refund has been approved. If approved, you will automatically receive your refund to your original payment method within 10 business days. Please note that your bank or credit card company may also take some time to process and credit your refund.

If your return has been longer than 15 business days, please contact us at Support@SkylarMorgan.shop.